We have to hire on attitude

“Technology changes so fast that we really have to change the paradigm of how we hire,” she says. “We have to hire attitude, and … keep them trained and not expect them to come with these skill sets that are outdated by the time they walk through the door.”

Running technology for a government agency is less about technology and more about ideas – so hiring diverse people is key. “I try to surround myself with people who don’t think like I do,” she says. “We’ve had three years of complete transformation; we wouldn’t have been able to do that if everyone thought the same.”

Asked to identify a favourite quote to inspire the next generation of IT leaders, Jewell selects a Steve Jobs line: “It doesn’t make sense to hire smart people and tell them what to do; we hire smart people so they can tell us what to do.”